Retail Sales Executive

Job Description

About Rose Communications Group:

Rose Communications Group is an Ofcom registered and expanding telecoms company. We have two brands under the RCG umbrella; Alfonica is our business division and RCUK is our consumer division. RCUK was established in 1999 as a phone and device rental business. Today we’re a dynamic company offering bespoke communication solutions for both businesses and consumers, with a B2B team who travel across the UK to clients and three retail branches in London and Manchester.

RCUK is searching for a Sales Executive to be responsible for all retail sales activities from the time a client enters the branch to closing the sale and then to maintain the customer relationship. The successful candidate will be able to elevate company standards and provide excellent customer service. This role is based in the RCUK N16 branch.

Key Responsibilities:
Welcome customers into the branch by greeting them and offering them assistance
Establish customer requirements by asking them questions and assessing their needs
Advise customers by providing additional information on products or services in branch, by email or by telephone
Help customers make selections by building customer confidence; offering suggestions and cross sell products and services
Remain knowledgeable on products and services offered
Maintain a presentable retail work environment and professional space, ensuring that stock is kept locked away where appropriate
Be polite and provide excellent customer service at all times
“Go the extra mile” to drive sales

Requirements:
Proven working experience within customer service
Interest in technology and telecommunications
Be presentable at all times
Be proficient in English. Other languages will be of benefit in this role, but are not essential
Strong communication and interpersonal skills
Customer service driven
Must be able to multitask
Be organised by nature and demonstrate good recording skills
Attention to detail and problem-solving skills
Take initiative, be able to prioritise and be a good team player
Hold all work-related information and materials confidential

Skills and Qualifications:
Excellent IT skills, specifically Microsoft, Excel, Outlook and Word
Strong written and verbal communication skills

What We Offer
Competitive salary with commission structures
Comprehensive induction and training programme
Opportunity to play a key role in driving business growth
A collaborative and dynamic working environment
Employee Benefit schemes:
Healthcare plans
Discounted Hardware, Mobile and Broadband
Income Protection
Life Assurance
Holiday Advantage Schemes
Any much more!